Privacy Policy

Last updated: May 2025

At AJ Appliances Ltd, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our website or services.

1. Information We Collect

We may collect:

• Personal details you provide (name, phone number, email, address).

• Information about your appliance (make, model, fault details).

• Payment information (when applicable).

• Website usage data (cookies, analytics).

2. How We Use Your Information

We use your information to:

• Arrange and manage appliance repair or installation services.

• Communicate with you about bookings, quotes, or follow-ups.

• Improve our services and website.

• Comply with legal obligations.

3. Sharing Your Information

We do not sell or share your personal data with third parties for marketing. We may only share information with:

• Our engineers or staff (to carry out repairs/installations).

• Service providers (e.g. payment processors).

• Legal authorities, if required by law.

4. Data Storage & Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

5. Your Rights

Under data protection laws (UK GDPR), you have the right to:

• Access the personal data we hold about you.

• Request corrections to inaccurate data.

• Request deletion of your data (where legally possible).

• Opt-out of marketing communications.

6. Cookies

Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:
📧 appliancerepairs.aj@gmail.com
📞 0208 907 0834
📍 AJ Appliances Ltd, [Insert business address]